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Waitress who is afraid of guns refused to serve a plainclothes police officer when she spotted his weapon.
The incident took place at a Buffalo Wild Wings restaurant in Virginia, and the manager of the branch has since apologized for his waitress.
The woman, who has not been identified, reportedly told the men that it was a gun-free environment and said that she would not serve them even though they showed her their badges.
They were then asked to leave.
The incident took place on March 20 but it wasn't until Wednesday that the branch manager was notified when a fellow diner wrote a letter to the chain headquarters out of disgust for the treatment of the officers.
'For this to have happened at all is just absurd,' said Darryl LaClair, the diner who reported the incident.
Upper management then passed the complaint down and the branch manager took charge.
Badge didn't help: The officers showed their proof to the waitress but that wasn't enough to convince her
'There is no reason why those officers should have been asked to leave,' said Scott Lupton, the manager of the Manassas branch of the chain restaurant.
'Police officers are always welcome in my establishment and even though we do have a no gun policy, as a company that excludes off duty police officer,' he wrote in a statement emailed to the local CBS affiliate.
Mr Lupton has taken a number of steps to make sure the police know how sorry he is for the misunderstanding, and personally delivered an apologetic letter to the department to make sure they got it.