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More from Travel
- Tigerair was forced to suspend all flights to and from Bali on Wednesday
- Released a statement claiming 'administrative change' caused the flight ban
- The airline's other flights between Bali and Australia now under review
- Britt Walker, 22, was outraged when her trip to Bali with her mum was cancelled
- Indonesian government imposed new requirements on the on top of existing
- It's not known when flights between Australia and Bali will resume
The travel plans of hundreds of Australian tourists have been left in turmoil after Tigerair was forced to suspend all flights to and from Bali due to changes to Indonesian flight requirements.
Tigerair released a statement on Wednesday claiming an 'administrative change' had grounded four flights - with passengers fearful whether upcoming flights will go ahead.
The airline's Melbourne to Bali, Adelaide to Bali and Perth to Bali flights are all now under review until further notice.
Britt Walker, 22, was outraged after her week-long girls trip to Bali with her mum was cancelled on Wednesday
TIGERAIR CANCELLED FLIGHTS SO FAR
TT1 from Melbourne to Denpasar
TT17 from Adelaide to Denpasar
TT24 from Denpasar to Perth
TT6 from Denpasar to Melbourne
'Tigerair Australia has cancelled four flights to Denpasar (Bali) today following a decision by the Indonesian government to impose new administrative requirements for the operation of its flights between Bali and Australia,' a Tigerair statement read.
'Tigerair was and is in compliance with all original conditions imposed by the Indonesian Government on the operation of its Bali services.'
The new requirements are in addition to the original administrative regulations Tigerair complied with.
Britt Walker, 22, was outraged after her week-long girls trip to Bali with her mum was cancelled.
She had been due to fly from Melbourne to Denspar on Wednesday but was notified of the cancellation just five hours before the plane was due to depart.
Passengers waiting for upcoming flights either from Australia or from Bali have now been left wonder whether their travel plans will actually go ahead
There has been no timeline confirmed over how long flights will be grounded, but Tigerair say they are working with the Indonesian government to resolve the matter
'Basically we received a text message with no real explanation,' Ms Walker told Daily Mail Australia.
'Customer service wasn't open for an hour after we got the text, and when we did get onto them, they didn't really know what was happening.'
The 22-year-old said this cancellation was the second time time her flight to Bali was cancelled.
'We were booked to go to Bali with AirAsia in September last year but they also cancelled. We re-booked with Tiger for today and this was the result.'
She say Tigerair offered to book her on another flight, but she instead chose to fly with another airline.
'We've been issued a refund, but have been told it will take two weeks to go back into our account,' the 22-year-old told Daily Mail Australia.
'No compensation for petrol costs, parking we had prepaid, loss of accommodation or anything else.'
Many frustrated passengers took to social media trying to find out if their flights have been affected
The decision has left many travellers outraged as they were forced to change or cancel holiday plans at the last minute
A statement on Wednesday confirmed an 'administrative change' grounded four flights, leaving hundreds of tourists stranded
The Indonesian government has imposed new administrative requirements for the operation of its flights between Bali and Australia
The airline said they were contacting affected passengers on Wednesday following the cancellations and would try to offer alternative flights and accommodation to passengers who had been left stranded.
Customers booked to travel to and from Bali on Wednesday have been told not to go to the airport and instead the airline will contact them directly.